Accessibility

Verified carers may attend free of charge during designated access shows, proof of disability will need to be provided (eg. Blue Badge, GP letter). Carers are permitted to participate in the games without charge, subject to availability. The carer must provide all physical assistance themselves; the staff are not able to provide physical support. Please note, free carer tickets are linked to designated access shows or pre-arranged support, rather than standard sessions. If sessions are full, carers may still accompany guests through the briefing and game areas for supervision. Please reach out to Guest Services in advance of your booking.

Yes, the attraction itself is fully wheelchair accessible. All routes throughout the briefing areas and arena itself are accessible. For the games themselves, the PAC-MAN Live Experience is fully wheelchair accessible. For Chaos Karts, accessibility depends on a player’s mobility and ability to control the kart using their arms and legs. We highly recommend reaching out to our Guest Services team ahead of your visit to discuss any accessibility requirements.

Relaxed sessions with reduced music volume can be arranged and we endeavour to adapt sessions for individual needs where possible. Please speak to our Guest Services team ahead of your visit if you require any adjustments. 

Please note, ear plugs are available on request however we do not provide ear defenders. 

Both the Pac-Man Live Experience and Chaos Karts use projections and lighting effects, therefore they are not recommended for people with photosensitivity. 

Accessible toilets are available on the Ground Floor. 

Unfortunately, the raised viewing platform is not wheelchair accessible due to a step. However, there are alternative viewing spaces available; Pac-Man can be viewed beside the platform within the arena and Chaos Karts can be viewed safely from behind the barriers beside the platform.

Unfortunately, due to the physical nature of the attraction, the games are not suitable for those who are pregnant.  

We would like to take this opportunity to highlight the Sunflower Lanyard Scheme (information can be found at: https://hdsunflower.com/). The purpose of this lanyard scheme is to raise awareness of hidden disabilities and additional needs, and our staff recognise these lanyards. By wearing a sunflower lanyard, our staff are alerted to the fact that you may require additional assistance, such as to be brought forward through a queue, assistance in finding a quiet area, or to be helped to skip a certain section of the attraction.

Assistance dogs are generally permitted, however due to the physical and enclosed nature of the attraction, assistance dogs require pre-approval. Please contact our Guest Services team if you require additional assistance and they will support you. 

We will do our best to accommodate you and make adjustments, please contact our Guest Services team if you require additional assistance and they will support you.